Complaint Management

At Flexinest, we value your trust—and your feedback. If you have a concern, complaint, or issue with our service or a lender we work with, we’re here to make it right.

How to Submit a Complaint

If you have a complaint, please contact us through one of the following channels:

• Email: complaints@flexinest.ca

• Contact Form: Submit via Contact Page

• Mail: Flexinest.ca Complaints Department

• Address: 10 Four Seasons Place, Toronto, ON, M9B6H7, Canada

Please include:

• Your full name and contact details

• A clear description of your complaint

• Any relevant documentation or evidence (optional but helpful)

What Happens Next?

1. Acknowledgement
   You’ll receive confirmation that we’ve received your complaint within 2 business days.

2. Review Process
   Our team will investigate your concern thoroughly and fairly. We may contact you for additional information.

3. Resolution
   We aim to provide a full response or resolution within 10 business days. If more time is needed, we’ll keep you updated.

Not Satisfied with the Outcome?

If your complaint involves a third-party lender and you’re not satisfied with their response, we will help direct you to the appropriate regulatory body or alternative dispute resolution service.

We’re Here to Help

Your voice matters. Every complaint helps us improve and ensures our platform—and our partners—meet the highest standards of transparency and fairness.